FREQUENTLY ASKED QUESTIONS
How can I order?
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
Why should I buy online?
Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Traceability: You will have easy access to all of your previous orders any time you want.
Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.
What information should I input when ordering?
our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT number
Is VAT charged?
If you have VAT number, then VAT is not charged. You need to remember to add the VAT number to your account information section. Online checkout system will automatically fill in the submitted VAT number when you order products.
You can also add your VAT number during the checkout process manually.
What should I do if the payment is not accepted?
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact firstname.lastname@example.org notify us about the problem. We can manage the order manually.
How can I change delivery address?
Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
What are the delivery charges?
Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example dry ice) extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.
Can I pay with invoice?
If you have already established customer relationship with HyTest, you will be granted ability to pay using invoice. If you have ordered several times from HyTest but you don’t see the invoice as a paying option on the checkout, please contact email@example.com and we will check why the invoice is not activated on your account.
Can I cancel my order?
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact firstname.lastname@example.org
How to contact customer service?
If you have question regarding our online store (ordering, account questions, technical questions), please contact email@example.com